Terms of service

These Terms & Conditions (“Terms”) govern your access to and use of our website (the “Website”) and your purchase of products from River Bend INC (“we,” “us,” or “our”).

By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Website.

Eligibility

By using the Website or placing an order, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction and have the legal capacity to enter into binding agreements.

Products intended for children must be purchased, assembled, and supervised by a responsible adult where appropriate.

Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

Attempt to gain unauthorized access to the Website, servers, accounts, or related systems
Interfere with the security or normal operation of the Website
Use the Website for fraudulent, unlawful, or harmful purposes
Upload or transmit malicious software or harmful code
Misuse payment, ordering, promotional, or account systems
Submit false or misleading customer information

We reserve the right to restrict, suspend, or terminate access to the Website if we reasonably believe these Terms have been violated.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, materials, age guidance, colors, and other information displayed on the Website are accurate.

Our products may include:

Wooden educational toys
Pretend-play sets
Wooden play kitchens
Role-play toys
Activity and learning toys
Wooden play furniture
Playroom accessories
Multi-piece wooden play sets

Because wood is a natural material, individual products may show reasonable variations in:

Wood grain
Texture
Shade or tone
Natural markings
Surface appearance
Minor dimensional differences

Color may also appear slightly different depending on photography, lighting conditions, production batches, and screen settings.

Normal variations in natural wood are not generally considered defects.

Product Dimensions and Assembly

Product dimensions shown on the Website are approximate unless expressly stated otherwise.

Some larger wooden toys and furniture-style play products may be shipped partially disassembled and require adult assembly.

Products may include screws, bolts, fittings, panels, accessories, or other assembly components.

Customers are responsible for:

Following the supplied assembly instructions
Checking that components are correctly installed
Tightening hardware as necessary
Ensuring the product is stable before children use it
Keeping loose hardware and packaging materials away from children

Assembly should always be completed by an adult.

Age Recommendations and Safety

Age recommendations provided on product pages are intended as general guidance.

Customers should consider the individual child’s age, development, abilities, and the characteristics of the product before use.

Certain products may contain small parts, removable accessories, hardware, cords, or other components that may not be suitable for younger children.

Please review all product information, warnings, labels, and assembly instructions before allowing a child to use a product.

Adult supervision is recommended where appropriate.

Products should not be used if they are damaged, unstable, incorrectly assembled, or missing necessary components.

Product Care

Wooden toys should generally be stored in a clean and dry environment unless the product is specifically designed for outdoor use.

Unless otherwise stated in the product instructions, customers should avoid:

Prolonged exposure to water
Excessive moisture
Extreme temperatures
Strong chemical cleaners
Improper outdoor storage
Modification of structural components

Normal wear resulting from regular use is not considered a manufacturing defect.

Prices, Taxes, and Payment

All prices displayed on the Website are listed in U.S. dollars unless otherwise stated.

Product prices may not include shipping charges or applicable taxes.

Shipping fees and applicable taxes will be displayed during checkout where required.

By submitting an order, you authorize us and our payment service providers to charge the total amount shown at checkout to your selected payment method.

You are responsible for providing accurate and current billing, payment, shipping, and contact information.

Orders and Contract Formation

Placing an order constitutes an offer to purchase the selected products subject to these Terms.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary.

A purchase agreement is formed when we confirm acceptance of your order or ship the applicable products.

An order may be canceled for reasons including:

Product unavailability
Inventory errors
Pricing or listing errors
Payment failure
Suspected fraudulent or unauthorized transactions
Invalid or incomplete shipping information
Shipping destination limitations
Operational or legal restrictions

If payment has already been collected for an order that we cancel, the eligible amount will be refunded to the original payment method.

Product Availability

Products displayed on the Website are subject to availability.

Adding an item to a shopping cart does not guarantee inventory.

We may limit quantities, discontinue products, update product specifications, or replace unavailable items where appropriate.

We will not substitute a materially different product without customer approval.

Shipping and Delivery

Shipping methods, shipping charges, processing times, and estimated delivery periods are described in our Shipping Policy, which forms part of these Terms.

Larger wooden toys or multi-piece play sets may:

Require additional protective packaging
Be shipped in oversized cartons
Arrive partially disassembled
Be shipped in multiple packages
Have multiple tracking numbers

Packages from the same order may arrive on different dates.

Delivery estimates are not guaranteed and may be affected by weather, carrier disruptions, holidays, high shipping volumes, address problems, and other circumstances outside our reasonable control.

Inspection After Delivery

Customers should inspect products reasonably soon after delivery.

For larger wooden toys, we recommend checking:

Outer packaging
Wooden panels
Main structural components
Accessories
Hardware
Assembly parts

Please retain the original packaging until you have confirmed that the product arrived in acceptable condition.

If an item arrives damaged or appears to be missing components, contact us promptly at info@riverbendbaby.com.

Missing Components

Multi-piece wooden toys may contain numerous accessories, fittings, panels, and assembly components.

Before reporting a missing part, please check:

All packaging materials
Interior compartments
Accessory bags
Protective inserts
Assembly hardware packages

If a component is confirmed missing, contact us with your order number and details of the missing part.

Where appropriate, we may provide a replacement component instead of requiring the complete product to be returned.

Returns and Refunds

Returns, replacements, and refunds are governed by our separate Refund & Return Policy, which forms part of these Terms.

Returned products generally must be:

Within the applicable return period
Unused or in acceptable return condition
Complete with accessories and components
Returned with required packaging
Accompanied by proof of purchase

Products may not qualify for a standard return if they have been:

Improperly assembled
Altered or modified
Damaged through misuse
Used in a manner inconsistent with instructions
Missing significant components
Damaged because of improper storage
Returned outside the applicable return period

Please review our Refund & Return Policy for complete conditions.

Natural Wood Characteristics

Natural variations in wood are part of the appearance of wooden products.

Variations in grain, knots, tone, texture, or similar natural characteristics may occur between individual units.

Such variations do not normally affect the intended function of the product and are not generally considered defects.

Customer Modification

Customers should not modify structural components, drill additional holes, replace safety hardware with unsuitable parts, or otherwise alter products in a way that may affect their stability or safety.

River Bend INC is not responsible for damage or problems resulting from unauthorized modifications, improper repairs, or incorrect assembly to the extent permitted by applicable law.

Intellectual Property

All content available through the Website, including text, photographs, graphics, logos, designs, product descriptions, layouts, and software, is owned by or licensed to River Bend INC and is protected by applicable intellectual property laws.

You may not copy, reproduce, publish, modify, distribute, sell, commercially exploit, or create derivative works from Website content without prior written authorization.

Third-Party Services

The Website may use third-party services for functions such as:

Payment processing
Shipping
Order tracking
Website hosting
Analytics
Customer communications

These third parties may operate under their own terms and privacy practices.

We are not responsible for third-party services to the extent permitted by applicable law.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and products are provided on an “as is” and “as available” basis.

We do not guarantee that the Website will always be uninterrupted, error-free, secure, or continuously available.

Nothing in these Terms excludes or limits any consumer warranty, statutory right, or other protection that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, River Bend INC shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the Website or products.

Where liability cannot legally be excluded, our total liability relating to a particular product or order will not exceed the amount paid for the applicable product or order, except where applicable law provides otherwise.

Nothing in these Terms limits liability where such limitation is prohibited by law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless River Bend INC, its officers, employees, representatives, contractors, and service providers from claims, losses, liabilities, and reasonable expenses resulting from:

Your material breach of these Terms
Your unlawful use of the Website
Your violation of applicable laws
Your infringement of another party’s rights

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles.

Subject to applicable consumer protection laws, disputes relating to these Terms, the Website, or purchases from River Bend INC shall be handled by the appropriate state or federal courts located in Colorado.

Nothing in this section limits any rights customers may have under mandatory consumer protection laws.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, Website, business practices, operational requirements, or applicable laws.

The latest version will be published on the Website.

Continued use of the Website after revised Terms are published constitutes acceptance of the updated Terms to the extent permitted by law.

Contact Information

For questions about these Terms, products, orders, or Website use, please contact:

River Bend INC
Address: 3513 Brighton Blvd Ste 319, Denver, CO 80216, United States
Phone: +1 (720) 256-0391
Email: info@riverbendbaby.com