Shipping policy

This Shipping Policy explains how orders placed on our website are processed and delivered by River Bend INC (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

Orders with shipping addresses outside our supported delivery area may not be accepted. If an unsupported order is placed, we may contact you to cancel the order and issue a refund to the original payment method.

Products

We specialize in children’s wooden toys and imaginative play products, including wooden play kitchens, pretend-play furniture, activity toys, educational toys, role-play sets, and related playroom products.

Because many wooden toys contain multiple components, accessories, hardware, or larger wooden panels, additional inspection and protective packaging may be required before shipment.

Shipping Carriers

We work with established shipping providers such as USPS, UPS, FedEx, and other qualified logistics partners.

The carrier selected for an order may depend on:

Package size and weight
Delivery destination
Product dimensions
Shipping service selected
Carrier availability

Larger wooden toys or play furniture may be shipped in oversized cartons or multiple packages.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Before shipment, products may be inspected to verify the condition of the wooden components, included accessories, hardware, and packaging.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing may take slightly longer during holidays, promotional periods, peak shopping seasons, or periods of unusually high order volume.

Product Inspection

We take reasonable steps to inspect products before shipment.

For wooden toys and larger play sets, inspection may include checking:

Main wooden components
Included accessories
Hardware and assembly parts
Surface condition
Packaging condition

Natural wood may show minor variations in grain, texture, or shade. These natural characteristics are not generally considered product defects.

Packaging

Wooden toys require appropriate protection during transportation.

Depending on the product, packaging may include:

Protective wrapping
Corner protection
Cushioning materials
Inner cartons
Reinforced shipping boxes

Larger products may arrive partially disassembled to help reduce transportation damage and may require adult assembly after delivery.

Please follow the assembly instructions included with the product where applicable.

Estimated Delivery Time

Estimated delivery times are displayed at checkout when available and depend on the shipping destination, carrier, package size, and selected shipping method.

Delivery estimates begin after the order has been processed and handed to the carrier.

Delivery times are estimates and cannot be guaranteed. Delays may occur due to weather conditions, carrier disruptions, holidays, high shipping volumes, transportation issues, or other circumstances outside our reasonable control.

Shipping Costs

Shipping charges are calculated at checkout based on factors such as:

Delivery destination
Package weight
Package dimensions
Product size
Selected shipping service

Free standard shipping is available on eligible orders of $68.00 or more after discounts and promotional codes have been applied.

Certain oversized or unusually heavy products may have different shipping conditions. Any applicable shipping charges will be displayed before the order is completed.

We will not add undisclosed shipping charges after checkout.

Multiple-Package Shipments

Some larger wooden toys, furniture-style play products, or multi-piece sets may be shipped in more than one package.

Packages belonging to the same order may arrive separately and may have different tracking numbers.

Receiving one package before another does not necessarily mean that part of the order is missing.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing available tracking information.

For orders shipped in multiple packages, more than one tracking number may be provided.

Carrier tracking systems may take some time to update after a package has been collected.

Address Accuracy

Please carefully review your delivery address before completing your order.

The address should include all relevant information, such as:

Apartment number
Suite number
Unit number
Building information
Valid telephone number

River Bend INC is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If a package is returned because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Damaged Products

Although wooden toys are carefully packaged, damage may occasionally occur during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible at info@riverbendbaby.com and provide:

Your order number
Photos of the shipping carton
Photos of the internal packaging
Clear photos of the damaged product
Photos of any damaged or missing components

Please keep the original packaging until your request has been reviewed.

After reviewing the information provided, we may offer an appropriate solution in accordance with our Refund & Return Policy.

Depending on the circumstances, this may include replacement parts, a replacement product, a partial refund, or a full refund.

Missing Parts or Accessories

Some wooden play sets contain multiple components, accessories, screws, fittings, or assembly parts.

If you believe an item or component is missing, please check all packaging materials and product compartments first.

If the part cannot be located, contact us with your order number and identify the missing component.

Where appropriate, we may arrange replacement parts without requiring the entire product to be returned.

Lost Packages

If carrier tracking indicates that a package may have been lost during transportation, please contact us.

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

If the shipment is confirmed lost, we will provide an appropriate resolution in accordance with our store policies.

Delivery Confirmation

Please inspect your order promptly after delivery.

For larger wooden products, we recommend checking the outer carton and major components before discarding the packaging.

If there is visible shipping damage, missing merchandise, or a significant issue with the product, please contact us promptly so that we can review the matter.

Assembly and Adult Supervision

Some products may require assembly before use.

Assembly should be completed by an adult and in accordance with the instructions provided with the product.

Small hardware, packaging materials, and assembly components should be kept away from children during assembly.

Shipping damage should not be repaired or modified before contacting us if you intend to request a replacement or refund, as alterations may make it more difficult to evaluate the original condition of the product.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our products, shipping services, operational practices, or applicable requirements.

The latest version will be published on our website.

Contact Information

For questions regarding shipping, tracking, damaged packages, missing components, or delivery, please contact:

River Bend INC – Shipping Support
Email: info@riverbendbaby.com
Phone: +1 (720) 256-0391
Address: 3513 Brighton Blvd Ste 319, Denver, CO 80216, United States