Refund policy

We hope you enjoy the products you purchase from River Bend INC. This Refund & Return Policy explains how River Bend INC (“we,” “us,” or “our”) handles returns, replacements, and refunds for orders placed through our Website.

Scope

This Policy applies to purchases made directly through our official Website and delivered within the United States.

We primarily sell children’s wooden toys, educational play products, pretend-play sets, wooden play furniture, activity toys, and related playroom products.

Return Window

Unless otherwise stated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.

Return requests submitted after the 30-day return period may not be accepted.

Conditions for Returns

To qualify for a standard return and refund:

• The product must be unused or in substantially original condition.
• The product must not show signs of misuse, excessive wear, or avoidable damage.
• All original components, accessories, hardware, manuals, and inserts must be included.
• Original packaging and protective materials should be included where reasonably possible.
• You must provide valid proof of purchase, such as an order number or confirmation email.
• The product must be suitable for resale unless the return is due to a confirmed defect or shipping damage.

We may refuse a return or issue a partial refund if the returned product shows signs of:

• Significant use or wear
• Scratches, dents, stains, or avoidable surface damage
• Missing wooden panels, accessories, or hardware
• Improper assembly
• Unauthorized modification or repair
• Damage caused by misuse or improper storage
• Missing packaging where the absence of packaging materially affects the product’s resale condition

Wooden Product Characteristics

Many of our products are made primarily from wood or wood-based materials.

Because wood may naturally vary, individual products can show reasonable differences in:

• Wood grain
• Texture
• Shade
• Natural markings
• Surface tone
• Minor dimensional appearance

These natural variations are generally not considered product defects unless they materially affect the intended function, safety, or structural integrity of the product.

Minor differences caused by photography, lighting conditions, production batches, or screen settings are also not normally considered defects.

Assembled Products

Some wooden toys and furniture-style play products require adult assembly.

Products that have been assembled may still be eligible for return depending on their condition.

However, we may reduce or reject a refund if the product has been:

• Improperly assembled
• Damaged during assembly
• Modified after assembly
• Missing screws, fittings, panels, or other components
• Disassembled in a way that causes avoidable damage

If you discover a possible manufacturing defect during assembly, please stop assembly and contact us before making further modifications.

Contact Us Before Returning an Item

Please contact our support team before sending any product back.

Email: info@riverbendbaby.com
Phone: +1 (720) 256-0391

Please provide:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Photos or videos where relevant
• Details of any missing or damaged components

If your return request is approved, we will provide the applicable return instructions and the correct return address.

Returns sent without prior authorization or sent to an incorrect address may be delayed or may not be accepted.

Return Shipping Costs

If a return results from our error, such as:

• Receiving the wrong product
• Receiving a confirmed defective product
• Receiving a product damaged in transit
• Receiving a product with confirmed missing components

we may provide a prepaid return label, reimburse reasonable return shipping costs, or offer another appropriate resolution.

If the return is requested for personal reasons, including:

• Change of mind
• Ordering the wrong product
• Preference for a different item
• No longer needing the product

the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

Damaged Products

If your order arrives damaged, please contact us within 7 calendar days of delivery where reasonably possible.

Please provide:

• Your order number
• Clear photos of the outer shipping carton
• Photos of internal protective packaging
• Clear photos of the damaged product
• Photos showing the damaged component or area

Please retain the original packaging until your claim has been reviewed.

Depending on the nature of the damage, we may offer:

• Replacement parts
• A replacement product
• A partial refund
• A full refund

A complete product return may not always be required if the issue can reasonably be resolved by replacing an individual component.

Missing Parts or Hardware

Some wooden toys contain multiple components, accessories, screws, bolts, fittings, handles, or other assembly hardware.

If you believe part of your order is missing, please first check:

• All shipping cartons
• Protective inserts
• Accessory bags
• Interior compartments
• Hardware packets
• Packaging materials

If the component cannot be located, please contact us with your order number and identify the missing part.

Where appropriate, we may send a replacement component instead of requiring the complete product to be returned.

Defective Products

If a product appears to have a manufacturing defect, please stop using the product and contact us.

Depending on the issue, we may request photos or videos showing:

• The affected component
• The assembly area
• Hardware placement
• Structural damage
• Surface defects
• The overall product

After reviewing the information, we may offer replacement parts, a replacement product, a partial refund, or a full refund as appropriate.

Incorrect Items

If you receive a product different from the item you ordered, please contact us promptly.

Please provide your order number and photos of the product received.

Once the issue is confirmed, we will provide an appropriate resolution and, where necessary, return instructions.

Refund Process

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 7–14 business days for an approved refund to appear in your account after processing.

Actual posting times may vary depending on your bank, card issuer, or payment provider.

Partial Refunds

In some situations, a partial refund may be appropriate.

This may apply where:

• Minor damage does not prevent normal product use
• A replacement component resolves most of the issue
• A returned product shows signs of use
• Some accessories or components are missing
• The product has been assembled or partially altered
• Packaging or parts are missing and reduce resale value

Any partial refund will be evaluated based on the circumstances of the individual return.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, you may return the original qualifying item in accordance with this Policy and place a new order through our Website.

Final Sale and Non-Returnable Items

Products clearly marked “Final Sale” or “Non-Returnable” are generally not eligible for return or refund unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.

Products may also be ineligible for a standard return if they have been:

• Significantly used
• Permanently modified
• Improperly assembled
• Damaged through misuse
• Missing substantial components
• Altered from their original condition
• Returned outside the applicable return period

Outdoor Products

Certain wooden toys may be designed for outdoor use.

For outdoor products, ordinary weathering, fading, or wear resulting from normal outdoor exposure may not qualify as a defect.

Damage caused by improper storage, prolonged exposure beyond the product’s intended use, or failure to follow product-care instructions may not qualify for a refund.

Safety-Related Issues

If you believe a product has a structural or safety-related issue, discontinue use and contact us promptly.

Please do not attempt significant repairs or modifications before contacting us, as doing so may make it more difficult to evaluate the original condition of the product.

Refunds for Canceled Orders

If an order is canceled before shipment and payment has already been collected, the eligible amount will be refunded to the original payment method.

Orders that have already entered the shipping process may need to be handled under the standard return process.

Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes in our products, operational practices, return procedures, or applicable requirements.

The latest version will be published on our Website.

Contact Information

For questions regarding returns, refunds, damaged items, missing components, or defective products, please contact:

River Bend INC
Address: 3513 Brighton Blvd Ste 319, Denver, CO 80216, United States
Phone: +1 (720) 256-0391
Email: info@riverbendbaby.com